❓ Frequently Asked Questions
by888 FAQ — All Answers
in One Place
Find detailed answers to all your questions about accounts, login, deposits, withdrawals, slots, and jackpots here — in full English.
Know Before You Start
Whether you are new to by888 or have been playing for a long time — whatever question you have, this page is for you. Below we have organised the most frequently asked questions into four main sections: Account & Login, Slots & Jackpots, Deposits, and Withdrawals. Each answer is written in plain English so you can understand and decide quickly. If you cannot find your question here, contact our 24/7 live chat support.
Account & Login
Registering an account at by888 is quite simple. You will need an active mobile number or email address, a strong password, and your real name and date of birth. The platform is for users aged 21 and above only. If all details are filled in correctly, your account will be active within a few minutes and you can take advantage of the welcome bonus on your first deposit.
To log in from a new device, go to the by888 website and sign in with your registered mobile number or email and password. In some cases, you may be asked to verify an OTP (One-Time Password) for security purposes. If you cannot remember your password, use the "Forgot Password?" option on the login page — a reset link will be sent to your registered number.
No. At by888, only one account per player is allowed. If the same person holds multiple accounts, those accounts will be deactivated and bonuses may be cancelled. If you have any issue with your account, do not open additional accounts — contact our support team directly and they will resolve it quickly.
After logging in, go to the "Profile" or "Account Settings" section to update your email, phone number, and password. However, for changes to important details such as your name or date of birth, send a request via live chat or to [email protected]. Our team will verify your identity and make the correction.
An account may be temporarily suspended due to repeated incorrect password attempts, unusual activity, or as part of a security verification process. In that case, contact by888 live chat and the support team will help restore your account quickly. If you want to take a voluntary break from your account, you can use the responsible gaming self-exclusion option.
Slots & Jackpots
Volatility refers to how frequently and how large the payouts are in a slot game. High volatility games take longer to pay out but the amounts are larger when they do. Low volatility games pay out smaller wins more frequently. If your budget is limited, choose low volatility — you will be able to enjoy playing for longer.
In a progressive jackpot, a small portion of each bet is added to a shared pool. The more players bet, the larger the pool grows. When a specific combination or bonus round is triggered, the lucky player wins the entire accumulated pool. After that, the pool resets and starts growing again from zero.
If you want to play on a low budget, choose slots with a low minimum bet amount and low to mid range volatility. Classic slots generally have fewer bonus features, so the risk of your balance running out quickly is lower. The fishing game category is also popular among players with smaller budgets because it offers small rewards on a regular basis.
RTP (Return to Player) is the theoretical average return rate of a slot — how much, on average, may come back per ৳100 wagered over the long term. It is a long-term average figure, not the result of a single session. An RTP of 96% or above is generally considered good. You can find the RTP on the game's detail page or on the game developer's website.
Yes, many slot games on by888 offer a demo or free-play mode. In demo mode you play with virtual currency, so you can understand the game's features, bonus rounds, and pay table well — without any financial risk. However, winnings from demo mode cannot be withdrawn.
Deposits
by888 does not charge any processing fee for deposits. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges, which are deducted directly from your wallet. Those charges are outside by888's control. So before making a deposit, check your payment provider's fee structure once.
In most cases deposits are instant. However, if there is a delay for any reason, take your transaction ID or reference number and contact by888 live chat. Our support team is active 24/7 and will verify and resolve the matter quickly. Having a screenshot of the payment on hand will speed up the process.
Log in to your by888 account and go to the "Deposit" option. There, select bKash as the payment method. Send Money to the specified bKash number and enter the transaction ID in the designated field and submit. The minimum deposit amount is ৳200. The balance will be added within a few minutes.
by888 currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount for each method is ৳200.
Deposits via Nagad are usually instant. From the "Deposit" menu, select Nagad, send money to the specified number, and enter the transaction reference number in the deposit form. In the case of network delays, it may take up to a few minutes at most. If there is a delay, let us know via live chat.
How to Withdraw Money
Yes, withdrawal facilities at by888 are available seven days a week, twenty-four hours a day. Whether it is late at night or on Eid — you can submit a withdrawal request at any time. Our support team is also active 24/7, so if any issue arises, immediate assistance is available.
by888 usually completes the withdrawal process within 1 hour. This is one of the fastest among online betting platforms in Bangladesh. The minimum withdrawal amount is ৳500. However, for a first-time withdrawal, it may take a little longer if identity verification has not been completed.
"Pending" means the request is being processed. Normally it completes automatically within 1 hour. If it remains pending longer than that, take your transaction ID and inform by888 live chat. A withdrawal may also be held up if account verification is not complete or if relevant information is missing.
Yes, but you must meet the wagering requirements before withdrawing bonus winnings. For the by888 welcome bonus, you must wager 20 times the bonus amount. Example: if you receive a ৳1,000 bonus, winnings from that bonus become withdrawable after a total of ৳20,000 in wagers. Once the wagering requirement is met, follow the standard withdrawal process.
by888 does not charge any additional processing fee for withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or Upay — may apply its own charges. Bank transfer withdrawals may also incur charges from the relevant bank. Contact the relevant provider for details on their charges.
Have more questions? We are always here.
If you could not find the answer to your question here, speak directly with the by888 support team. We provide assistance in English and Bengali — seven days a week, twenty-four hours a day.