Your Privacy Is Our Priority
At by888, every piece of your personal information is stored with the highest level of security. In this policy we transparently explain how information is collected, used, and protected.
About This Privacy Policy
by888 is a safe and reliable online betting and casino platform. We believe that protecting the privacy of our users' personal information is our fundamental responsibility. This privacy policy applies to users in Bangladesh and provides a full description of how information collected through the by888 website and related services is managed.
By using our platform, you will be considered to have agreed to the terms described in this policy. Please read this policy carefully. If you disagree with any part of this policy, you are requested to refrain from using our services.
This policy may be revised from time to time. For any significant changes, we will provide appropriate notice on the website.
What Information We Collect
by888 collects certain types of personal information to operate its services smoothly and provide users with the best experience. The information we collect is as follows:
1.1 Registration and Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification — to confirm 21+)
- Mobile phone number
- Email address
- Residential address
- National ID card or passport information (for identity verification where applicable)
1.2 Financial Transaction Information
- bKash, Nagad, Rocket, Upay mobile banking account numbers
- Bank account information (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
1.3 Technical and Usage Information
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time spent on the platform, pages visited, and click data
- Cookies and session tokens (details in Section 6)
- Login time and general location information
Purpose of Information Use
Information collected by by888 is used only for the following legitimate purposes. Information is not sold or transferred to any third party for commercial gain.
- Account Management: Completing the registration process, verifying account identity, and ensuring secure login.
- Financial Transaction Processing: Completing deposits and withdrawals quickly and securely, and ensuring rules such as the ৳200 minimum deposit are enforced.
- Customer Support: Providing assistance in resolving issues via 24/7 live chat and email.
- Fraud and Scam Prevention: Ensuring account security and detecting any suspicious activity.
- Age Verification: Verifying the necessary information to ensure services are available only to those aged 21+.
- Platform Improvement: Analysing user experience to improve site functionality and service quality.
- Communication: Sending necessary security alerts, account-related notifications, and information about policy changes.
- Responsible Gaming: Analysing usage patterns to identify excessive gambling risk and provide support to users.
Information Security Measures
by888 has adopted industry-standard technical and organisational measures to protect user information. Our security framework is as follows:
3.1 Technical Security
- SSL Encryption (SSL/TLS): All data transfers are protected with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted format.
- Firewall and Intrusion Detection: Advanced firewalls are active to prevent unauthorised access.
- Two-Factor Authentication: An additional security layer to protect accounts.
3.2 Organisational Security
- Staff access to information is limited on a strict need-to-know basis.
- Staff are provided with regular training on data protection.
- All staff are bound by confidentiality agreements.
- Regular security audits and assessments are conducted.
However, no method of transferring information over the internet or storing it electronically is 100% secure. We therefore make every effort to provide the highest level of protection, but absolute security cannot be guaranteed.
Information Sharing with Third Parties
by888 does not sell users' personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer service operations. These partners are contractually obligated to maintain the confidentiality of the information and may use it only for the specified purpose.
4.2 Legal Obligations
Information may be provided to relevant authorities when legally required or pursuant to a court order. In such cases, providing the information is part of our legal obligation.
4.3 Business Transfer
In the event of a change in ownership or business merger of by888, user information may be transferred to the new owner. Users will be given advance notice in such cases.
Outside the above circumstances, information will not be shared with any third party without your explicit written consent.
Information Retention Period
by888 retains user information only for as long as necessary or as required by legal obligation.
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Financial transaction and identity verification information may be retained for the period specified under applicable law.
- Analytics Data: Anonymised or aggregated analytics data may be retained long-term, as it is not personally identifiable.
- Dispute Resolution: If any dispute or investigation is ongoing, related information is retained until it is resolved.
After the retention period ends, information is securely deleted or anonymised so that personal identification is not possible in any way.
Cookie Use Policy
The by888 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
6.1 Cookies We Use
- Essential Cookies: Essential for login sessions and security verification. Without these, the site cannot function properly.
- Functionality Cookies: Help remember your preferences (language, display settings).
- Analytics Cookies: Used to analyse site usage and improve service quality.
6.2 Cookie Control
You can disable or delete cookies through your browser settings. However, disabling essential cookies may affect some core site functionality (such as login). See your browser's help section for more information.
Your Privacy Rights
Every user of by888 enjoys the following rights regarding their personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your information (where there is no legal obligation to retain it).
- Right to Object to Processing: You may object to the processing of your information for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw your consent at any time (however, this will not affect the lawfulness of prior processing).
To exercise these rights, email us at [email protected]. We will respond to your request as promptly as possible.
Protection of Minors' Information
by888 is a service for those aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is confirmed at the time of registration. If we discover that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian suspects that their child has registered with by888, they are requested to contact [email protected] immediately.
Policy Changes and Updates
by888 reserves the right to revise this privacy policy due to business needs, legal changes, or service improvements.
- A notice will be posted on the website for any significant changes.
- The revised policy will take effect from the date it is published on the website.
- Continued use of the platform after any changes will be considered as acceptance of the new policy.
- You may contact us to obtain information from previous versions.
It is recommended that you visit this page regularly so that you stay informed about the latest policy.
Contact Us
If you have any questions, requests, or complaints regarding this privacy policy, please contact us. The by888 support team is available 24/7 and ready to assist in both Bengali and English.
Email: [email protected]
Live Chat: Available 24/7 on the website
Language: Support is provided in both Bengali and English
Your privacy is very important to us. Thank you for trusting by888 — we are always committed to protecting your information.